December 7th is fast approaching, and we all know that with the end of AEP comes the inevitable onslaught of last-minute apps. In light of this we wanted to quickly remind you of the rules of engagement surrounding the end of AEP on Medicare Select-a-Plan:
All AEP apps must be submitted successfully by 11:59:59pm (23:59:59) on December 7th in the local time of the plan in which the customer wishes to enroll.
Apps may not be started before that time and submitted afterwards… they must be completed and submitted successfully, without errors, by that time.
We recommend that agents try to their best to submit their final few apps as far ahead of this deadline as possible to account for the time needed to correct any errors that may occur on submission, just in case they arise.
Here are two demonstrative examples:
An agent lives in California, and is writing an app for customer who lives on the east coast and is applying for a plan with a service area in the Eastern time zone.
This app needs to be submitted successfully, without errors, by 11:59:59 pm in Eastern Time on 12/7.
An agent clicks “submit” at 11:59 pm on 12/7 in the local time of the plan, but there is an error upon submission. It takes the agent 2 minutes to correct the error on the app and clicks “submit” again at 12:01am on 12/8. Since the successful submission didn’t occur until 12/8, this app will count as a 12/8 app and will not qualify for AEP.
Please let us know if you have any questions about this.
Thank you so much for using Medicare Select-a-Plan and we wish you a healthy, safe, and successful rest of your AEP selling season.
Get ready for AEP 2024! Join Jim Moses, Denver Health Plan’s Sales Manager, and Tricia Koteras, Garity’s Western Senior Territory Manager, as they roll-out what you can expect this year and take a deep dive into the 2024 plans.
GarityAdvantage is a National Marketing Organization (NMO) for the top local, regional and national Medicare carriers.
We support our brokers with personalized training, unlimited co-op marketing dollars, leads during AEP, cutting edge enrollment technology and exceptional support throughout the year. Plus, all broker commissions are paid directly to you. You get the whole pie, not just a piece of it!
Attention New York & Massachusetts Agents!You don’t want to miss this informative call on the new pilot program offered by Molina. Join Eric Smith, Molina Healthcare’s National Account Director to learn how GarityAdvantage is partnering with Molina to elevate your sales this AEP!
GarityAdvantageis a National Marketing Organization (NMO) for the top local, regional and national Medicare carriers.We approach our role with brokers a bit differently than our competitors – as we provide local market teams to work with you side-by-side to ensure you succeed.
This allows us to actively develop targeted lead programs and local market opportunities to help you prospect and sell as well as deliver personalized training, ongoing marketing support and co-op funding to support your specific needs. We also offer the latest tech tools to help manage your business including efficient lead calling tools, an agent dashboard and a virtual quote and enrollment platform. Rounding out our support is a back office team helping you every step of the way with contracting, commissions, enrollments and compliance. Plus, all broker commissions are paid directly to you. You get the whole pie, not just a piece of it! Call us today to learn more or request your contract now.
Staying compliant is an essential component to being successful in the Medicare market. CMS published their 2024 Policy and Technical Changes that include new marketing and communications regulatory requirements.
These changes have an impact on all agencies and brokers selling Medicare Advantage and/or Part D plans.
Integrity Marketing Group has developed two valuable guides to help you understand the latest rule changes and how they will impact your AEP 2024 preparations: a New Rules Frequently Asked Questions guide and a comprehensive Compliance Reference Guide.
PLEASE NOTE: Since the publication of Integrity’s FAQ guide, CMS has clarified the 48-hour rule to include a third exception: Unscheduled Inbound Calls. Until updates are made, please disregard answers 9-11 listed on pages 13-14 of the guide pertaining to inbound calls.
