UHC Enrollment FAQ’s
PRODUCT ENROLLMENT TYPE
ORIGINALS NEEDED? (Must Mail)
HMO-HMO/POS YES YES No RPPO YES YES No PDP YES YES No SCO No No YES
Medicare Supplement enrollments can be emailed & faxed when NO live check accompanies the application.
Medicare Supplement enrollments MUST be mailed when a live check accompanies the application.
If the enrollments are listed as accepted by email or fax this is the preferred method!
ENROLLMENT EMAIL – firstname.lastname@example.org Please put “New Business” in the subject line. You will recieve an auto-repsonse email verifying that the enrollment email has been received.
Enrollment Fax – (781) 982-1887
- Faxing: Please be sure to include a cover page for each application and put “Attention Heidi”
- Use a separate cover page for each enrollment
Once you email or fax an application in please Do Not send in the originals. This can cause duplication in our system and delay the processing of the first application submitted.
Aarp Mailing Address: For Medicare Supplement Enrollments – Only
AARP – Medicare Supplement New Business
4868 GA Highway 85
Forrest Park, GA 30297
Scope of Appointment Form (SOA)
- Download the Scope of Appointment Form Here
- DO NOT SEND the Scope to GarityAdvantage!
- FAX the Scope of Appointment form to UHC at: 866-994-9659
- Remember to keep a copy in your own files.
Outbound Enrollment Verification (OEV)
A: DSS Research
1) Did the sales agent explain the network of pharmacies to you?
- It is imperative that agents use the term “Network” when speaking with clients about pharmacies.
2) Did the sales agent tell you that we would be calling to verify your enrollment?
Agents must advise every MA, MAPD, and PDP client about the OEV call.
3) The plan you have chosen is a Medicare Advantage Plan. It is not Original Medicare and it is not a Medigap or Medicare Supplemental insurance plan. Did the sales agent explain this to you?
- This questions corresponds with the OEV Checklist question that states “Do you understand you have applied for a Medicare Advantage Plan?” Agents can ask the client to write “Not a supplement” next to that question on the OEV Checklist.
- Agents may ask the client to remove the OEV checklist from the enrollment kit and place it near their phone or on their refrigerator. We have found that clients are more likely to use the checklist during the survey if it is somewhere where they will see it when the OEV call comes in. The 2012 Enrollment Kits have the OEV Checklist perforated so clients may remove it more easily.
- Agents may use a yellow highlighter to highlight anything on the checklist that the client is having trouble with.
- Make sure the client knows that the call will come from DSS research, not UnitedHealth Care.
- Agents should advise the client that if they are confused or have any questions after the call takes place, they can call the agent back with any questions.
- Clients may make notes on the OEV Checklist.
- Agents need to remember that OEV calls are done for both Medicare Advantage and Part D products.
- Agents may not make any changes to the OEV checklist, including writing on the list (with anything other than a yellow highlighter), tearing the list out of the book, using the OEV Checklist for anything other than the express purpose of helping the client to remember what was gone over during the presentation.