2019 Certifications
Launch: June 25, 2018

CERTIFICATION PORTAL

2019 Certification User Guide

UHC 2012

Certify early! The sales materials portal will open mid-August for Enrollment Guide orders! By certifying early, you can ensure you’ll have materials ready to go by October 1. The longer you wait to certify, the less likely you are to receive materials by October 1. More information coming soon!

Passing the prerequisite Tests (Medicare Basics Test, Ethics and Compliance Test, and AARP Course) certifies you to sell Medicare Advantage (MA) AND Part D plans! Don’t forget to certify for Medicare Supplement Insurance Plans and Special Needs Plans to help grow your business.

NEW! A built-in Fraud, Waste and Abuse course
No need to visit the Centers for Medicaid Services (CMS) site to take the Fraud, Waste and Abuse course. The content is now built into our Ethics and Compliance module and streamlined to ensure you get the exact information you need while reducing content by 70 percent. A huge time saver for you!

NEW! Improved Conflict of Interest Disclosure
To make this annual process easier, we’ve simplified the Conflict of Interest Status Disclosure language (find it in the 2019 Ethics and Compliance Test).

NEW! Events Basics refresh
Based off your feedback, we’ve streamlined the Events Basics course content – a 21% reduction from last year – and designed an easier navigation. The course can be found in the electives section, be sure to take it so you can be ready to conduct marketing events.

How to take certifications

  • Certification modules and tests are open 24 hours a day, seven days a week on Jarvis>Knowledge Center>Training>Certifications.
  • You will have six attempts to complete an assessment with a minimum passing score of 85 percent.
  • Each time you launch the assessment an attempt is counted, whether you complete the assessment or not. Important: Be sure to schedule uninterrupted time in order to complete the entire assessment without losing an attempt.
  • Upon answering a question, immediate feedback lets you know if you answered the question correctly or incorrectly.
  • For more information, refer to the 2019 Certification User Guide on Jarvis>Knowledge Center>Training>Certifications.

[EDC ONLY]
UnitedHealthcare will once again accept America’s Health Insurance Plans (AHIP) certification in place of the UnitedHealthcare 2019 Medicare Basics Test (including Medicare Advantage and Prescription Drug Plans). More information here.

2019 AHIP Certification Now Available

UnitedHealthcare Medicare Solutions is accepting America’s Health Insurance Plans (AHIP) certification in place of the 2019 Medicare Basics Test (including Medicare Advantage and Prescription Drug Plans).

What you need to know

  • Beginning on June 25, 2018, you can take AHIP courses from the AHIP/UHG co-branded site via the Knowledge Center on Jarvis.
  • If you access the Learning Center on or after June 25, 2018, you will be eligible for a $50 discount offered by UnitedHealthcare on AHIP This discount* will automatically be transferred and applied upon payment on the AHIP site.
  • If you complete AHIP certification on the AHIP website or through another carrier, you will need to return to the Knowledge Center on Jarvis to transfer your AHIP credits to UnitedHealthcare for the 2019 certification year.
  • Those that certify with AHIP will need to complete additional prerequisites (2019 Ethics and Compliance Test and the  2019 AARP Course) to become certified to sell UnitedHealthcare products.
  • If you sell other types of plans in addition to Medicare Advantage and Part D, you will need to complete the additional relevant certification modules, such as Chronic and Dual Special Needs Plans or Medicare Supplement Insurance. 

Once an agent begins the certification process with AHIP or UnitedHealthcare, they must complete certification, using that same medium, within six attempts. Note: AHIP courses are purchased in groups of three attempts. An agent who fails to pass the AHIP course within six attempts is not permitted to restart the certification process through UnitedHealthcare and is not permitted to sell any UnitedHealthcare Medicare Solutions products for the applicable plan year.

For more information please consult the AHIP Website.


The information on this web site is for agent use only. Not intended for use by the general public.