BROKER OF RECORD CHANGE RULES

CARRIERARE BOR/AOR CHANGES ACCEPTED?DOES THE CARRIER REQUIRE A SPECIFIC FORM TO BE COMPLETED?WILL THEY ACCEPT A HAND WRITTEN LETTER FROM THE CLIENTWHAT IS REQUIRED ON THE MEMBERS HANDWRITTEN LETTER?HOW & WHERE ARE THEY SUBMITTED TO?**IMPORTANT INFORMATION
AETNAYESNOYES - PLEASE REVIEW "IMPORTANT INFORMATION COLUMN"E-mail to: ATTENTION PAULA BrokerSupport@aetna.comAn individual agent of record update must be member initiated. The member has a few options to request this change. 1. The member can call the TFN number on the back of their ID card. 2. They can send an email from their personal account 3. They can write, sign and date a letter. If the member writes the letter this can be sent to Aetna, C/O Broker Support Department, 2222 Ewing Road, Moon Township, PA 15108.
ANTHEMYESNO - ALTHOUGH THERE IS ONE AVAILABLE FOR DOWNLOAD ON THE ANTHEM WEBSITE, IF THE AGENT PREFERS.YESE-mail to: Senior_salescomp@anthem.com
FALLONYESNO - ALTHOUGH THERE IS ONE AVAILABLE FOR DOWNLOAD ON THE FALLON WEBSITE, IF THE AGENT PREFERS.YES*FIRST & LAST NAME OF MEMBER *MEMBERS HUMANA ID OR MEDICARE ID # *REQUEST TO CHANGE THE AGENT OF RECORD *REASON THE MEMBER IS MAKING REQUEST
HPHC SUPPLEMENTYESE-mail to: broker_relations@harvardpilgrim.org
HPHC STRIDEYESE-mail to: broker_relations@harvardpilgrim.org
HUMANAYESNO - ALTHOUGH THERE IS ONE AVAILABLE FOR DOWNLOAD ON THE HUMANA WEBSITE, IF THE AGENT PREFERS.YES*FIRST & LAST NAME OF MEMBER *MEMBERS HUMANA ID OR MEDICARE ID # *REQUEST TO CHANGE THE AGENT OF RECORD *REASON THE MEMBER IS MAKING REQUESTE-mail to: AgentSupport@humana.comIF A MEMBER TYPES OUT THEIR BOR REQUEST VIA E-MAIL THEY MUST SEND IT DIRECTLY TO HUMANA AGENT SUPPORT AT AgentSupport@humana.com. THEY CANNOT SEND THE E-MAIL TO THE AGENT & ASK THAT IT BE FORWARD TO HUMANA. **NO EXCEPTIONS CAN/WILL BE MADE.
UHCNON/AN/AN/A
WELLCAREYESYES*FIRST & LAST NAME OF MEMBER *MEMBERS HUMANA ID OR MEDICARE ID # *REQUEST TO CHANGE THE AGENT OF RECORD *REASON THE MEMBER IS MAKING REQUESTWELLCARE DOES NOT HAVE A BOR CHANGE FORM. THEY REQUIRE A HANDWRITTEN LETTER FROM THE CLIENT.

 

Stay up to date on other news from Garity here.